NO SHORTCUTS.
Built in the Dark.
Each order represents a step in your journey.
We know that you can't wait to receive your order, which is why we make every effort to keep you informed every step of the way.
Where is my order?
As soon as your order is shipped, you will automatically receive an email from DHL or Swiss Post containing your tracking number.
Thanks to this number, you can track your package in real time until its delivery.
I have not received my tracking number.
Orders are prepared within 1 to 3 business days.
If this deadline has passed and you still have not received an email, remember to check your Spam or Junk Mail folder.
If you still can't find anything, contact us:
📧 Chris.mouafo@icloud.com
Our team will answer you as soon as possible.
My package is indicated as delivered, but I have not received it.
We invite you to:
-
Check with your relatives or neighbors.
-
Contact the carrier directly.
-
Write to us if the problem persists.