FAQ

NO SHORTCUTS.
Built in the Dark.
We have gathered here the answers to the most frequently asked questions. If you can't find the information you're looking for, our team remains at your disposal at Chris.mouafo@icloud.com.
When will my order be shipped?
All orders are prepared with care and shipped within 1 to 3 business days.
As soon as your order leaves our warehouse, you automatically receive an email containing your tracking number.
What are the delivery times?
Once your order has been shipped, the estimated delivery times are as follows:
  • 🇨🇭Switzerland: 2 to 4 working days
  • 🇫🇷 🇧🇪 🇱🇺 France, Belgium & Luxembourg: 3 to 6 working days
  • 🇩🇪 🇳🇱 Germany & Netherlands: 3 to 7 working days
  • 🇦🇹 🇮🇹 🇪🇸 🇬🇧Austria, Italy, Spain & United Kingdom: 4 to 8 working days 
  • 🇵🇹 Portugal: 5 to 9 working days
  • 🌍 Other European countries: 5 to 10 working days
The deadlines indicated are estimates and may vary depending on the carrier or periods of high activity.
For orders to the United Kingdom, customs fees, taxes or import charges may be applied by local authorities. These costs, when they exist, remain the responsibility of the customer.
How do I track my order?
As soon as your order is shipped, you will automatically receive an email from DHL or La Poste Suisse containing your tracking number.
You will be able to track your package in real time until its delivery.
Do you deliver all over Europe?
Yes. We currently deliver to most European countries and are continuously working to expand our delivery network.
Can I return an item?
Yes. If your item does not suit you, you can request a return within 14 days of receiving it.
Returned items must be new, unworn, unwashed and in their original packaging.
How to choose the right size?
Each product sheet contains a detailed size guide.
If you hesitate, contact us before placing an order: we will be happy to advise you.
Are payments secure?
Yes.
All transactions are protected thanks to Shopify's secure payment systems.
Your banking information is never stored by NO SHORTCUTS.
How do I contact customer service?
Our team is available to answer all your questions.
Chris.mouafo@icloud.com.
We usually respond within 24 to 48 business hours.
What should I do if my package is delayed?
Once your order has been shipped, the carrier is responsible for its routing.
In case of unusual delay, contact us. Our team will do what is necessary to accompany you until the receipt of your order.
What does NO SHORTCUTS represent?
NO SHORTCUTS. is much more than a clothing brand.
It is a community of women and men who believe that the greatest achievements are built through discipline, regularity and work done when no one is watching.
Every piece we create is a reminder of this philosophy.
Success can't be bought.
He deserves it.
NO SHORTCUTS.
Built in the Dark.
The work nobody sees creates the person everybody notices.